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Now Accepting Credit Cards

We have finally secured a payment provider for credit cards.  This has been a 3 month ordeal with many hours of frustration and back and forth between PayPal and our website provider.  I have personally talked to more than 10 people between the two companies and sent many an email.

As it turns out, Paypal Express is just PayPal account to Paypal account payment option.  Despite looking like it accepted credit cards and being told otherwise when we first set it up, people without a PayPal account were unable to use the credit card gateway offered.  Despite talking to PayPal, it was Shopify who pointed this out earlier this week.

We applied to several companies as our credit card provider.  E-juice is lumped into a high risk category as it is considered a tobacco product ( still ) to these companies.  Finally, through the help of Intuit Canada, we are now able to offer credit card processing to our customers.

My apologies to all that were affected.  I cringed every time I saw an order with the markings of attempted PayPal Express checkout.  I am relieved this is finally put to rest.  I thank all our customers for putting up with this inconvenience and am happy to put this issue behind us.

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Shipping / Local Deliveries / Taxes FAQ

SHIPPED ORDERS

We offer free shipping on orders at $55.  That means $55 before taxes and after and discounts or coupon codes.  Orders received by 1pm EST on any business day are shipped out that day.  Orders received after 1pm may ship out that day but are more than likely to ship out the following business day, why ?

We shop for the best price / speed combination from 4 different carriers, Canada Post, Purolator, UPS and Fedex.   There are vast differences among these carriers in terms of price and speed. For us, we have to take our packages to the Post Office so we have up to 4:30pm if that is the best option.  If we find a better price / speed option from the other 3 carriers we have a cutoff time of 1pm for pickup that day.

Why don't we offer more shipping options ? We have tried to configure our website to allow the customer to choose a faster shipping option for a small fee.  We have not been successful as there are too many variables for real or live rates to be accurate.  …