Skip to main content

Shipping / Local Deliveries / Taxes FAQ

SHIPPED ORDERS

We offer free shipping on orders at $55.  That means $55 before taxes and after and discounts or coupon codes.  Orders received by 1pm EST on any business day are shipped out that day.  Orders received after 1pm may ship out that day but are more than likely to ship out the following business day, why ?

We shop for the best price / speed combination from 4 different carriers, Canada Post, Purolator, UPS and Fedex.   There are vast differences among these carriers in terms of price and speed. For us, we have to take our packages to the Post Office so we have up to 4:30pm if that is the best option.  If we find a better price / speed option from the other 3 carriers we have a cutoff time of 1pm for pickup that day.

Why don't we offer more shipping options ? We have tried to configure our website to allow the customer to choose a faster shipping option for a small fee.  We have not been successful as there are too many variables for real or live rates to be accurate.  Coupled with the limitations of our e-commerce platform we have not been able to present a simple, glitch free resolution.

More often than not, we find a reasonable next business day delivery for Ontario and Quebec and a 1-2 day option for the remaining provinces for our standard shipping.  This is by no means a guarantee, it is all driven by our carrier prices and where the package is going.

LOCAL DELIVERIES

We are located in London, Ontario so local delivery is free with orders over $55.  We do not separate local delivery on our website because of the problems we have encountered trying to configure it properly.  We typically deliver 7 days a week, 2x per day.  Orders received by 1pm go out 1-2pm for delivery and orders received by 6pm go out for 7-8pm delivery. 

First time customers in London must prepay their order through the website using e-transfer or credit card.  Once the first order is completed, future orders can be COD.



ID 19+

Local customers will be asked for ID on their first order.  Orders being shipped are required to provide ID to the carrier at delivery from the same person who paid for the order and who's name appears on the invoice.  Our policy is simple, no refunds for lack of proper identification.


LEGAL AGE TO PURCHASE VAPING PRODUCTS IN CANADA & TAX RATES
BC AB SK MB ON QC NB NS NL PE
19 18 18 18 19 18 19 19 19 19
5% 5% 5% 5% 13% 5% 15% 15% 15% 15%
GST GST GST GST HST GST HST HST HST HST

Comments

Post a Comment

Popular posts from this blog

Name The E-juice - Contest Closed

Name That E-Juice Contest !
On August 24th we will be rolling out a new flavor.  This one tastes exactly like a heaping handful black cherry jelly beans.  You can taste the hard shell and sweet juicy cherries inside.  It is an authentic cherry with no off-tastes.  We are SUPER excited for this new flavor.

Want To Win a Free 120ml Bottle ? Just leave a comment below with your name suggestion(s).  Avoid any names that suggest it is candy, confectionery item or may be copyrighted somewhere else.  "Jelly Bean" may not be in the title yet the name of the juice must describe it's flavor.  Tough ? Yes.  Good luck !  The winner of this contest will be notified by August, 24th, 2018 and will receive a 120ml bottle.
www.recordvapes.com

What's New From Record Vapes

What's new at Record Vapes ?  
SALT NIC


Our two most popular nic salts are now available in 60ml bottles.  Starting at $18 for 12mg/ml up to $30 for 48mg/ml.  We still have 30ml bottles in 4 other flavors if that is too much.  Check out the collection here.
NEW FLAVORS

Thanks Giveaway