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Shipping / Local Deliveries / Taxes FAQ


We offer free shipping on orders at $55.  That means $55 before taxes and after and discounts or coupon codes.  Orders received by 1pm EST on any business day are shipped out that day.  Orders received after 1pm may ship out that day but are more than likely to ship out the following business day, why ?

We shop for the best price / speed combination from 4 different carriers, Canada Post, Purolator, UPS and Fedex.   There are vast differences among these carriers in terms of price and speed. For us, we have to take our packages to the Post Office so we have up to 4:30pm if that is the best option.  If we find a better price / speed option from the other 3 carriers we have a cutoff time of 1pm for pickup that day.

Why don't we offer more shipping options ? We have tried to configure our website to allow the customer to choose a faster shipping option for a small fee.  We have not been successful as there are too many variables for real or live rates to be accurate.  Coupled with the limitations of our e-commerce platform we have not been able to present a simple, glitch free resolution.

More often than not, we find a reasonable next business day delivery for Ontario and Quebec and a 1-2 day option for the remaining provinces for our standard shipping.  This is by no means a guarantee, it is all driven by our carrier prices and where the package is going.


We are located in London, Ontario so local delivery is free with orders over $55.  We do not separate local delivery on our website because of the problems we have encountered trying to configure it properly.  We typically deliver 7 days a week, 2x per day.  Orders received by 1pm go out 1-2pm for delivery and orders received by 6pm go out for 7-8pm delivery. 

First time customers in London must prepay their order through the website using e-transfer or credit card.  Once the first order is completed, future orders can be COD.

ID 19+

Local customers will be asked for ID on their first order.  Orders being shipped are required to provide ID to the carrier at delivery from the same person who paid for the order and who's name appears on the invoice.  Our policy is simple, no refunds for lack of proper identification.

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